For lenders, accepting electronic payments for auto loans isn’t just expected. It’s a huge component in a great business model. Start-up subprime auto lender Arivo Acceptance recognized this from the get go. With a focus on providing innovative services and simple, transparent, and fair auto loan solutions, Arivo was eager to offer advanced technology solutions to automate its servicing department and enable it to receive and process electronic payments. Arivo needed the solution they chose to integrate with both the defi SOLUTIONS loan origination system (defi LOS) and loan management software and servicing system (defi SERVICING) to solve some of their toughest challenges:
- Enable clients to set up and make both one-time and recurring payments
- Build out a set of unique, internal processes and procedures
- Send text reminders to clients to offset challenges and costs related to late or delinquent payments
- Eliminate the need and expense of staff to receive and process checks and cash
- Take electronic payments anytime, via any device (text, IVR, Web, mobile)
- Ensure PCI/DSS compliance across payment channels
REPAY and defi, The Winning Solution
“After a careful review, we found that the REPAY solution had everything we needed,” said Jay Anderson, Operations Manager, Arivo Acceptance.
defi and technology partner REPAY (formerly Sigma Payments) offered a payments platform that solved these challenges. REPAY is the leading provider of innovative, omni-channel payment solutions to the consumer finance industry. Arivo successfully launched the REPAY platform and, due to the tight pre-integration with defi and the flexibility of defi’s services, made text payments and text reminders available to its clients within only a few short weeks.
Reducing Delinquency, Improving Customer Service
“The payment reminders have been key to helping us promote on-time payments and reduce delinquency rates.” Jay Anderson
Arivo can now receive payments 100% electronically and easily launch more innovative payment options -- including IVR, Web and mobile -- for clients in the future. Arivo’s client services representatives now have access to up-to-date information that helps prevent collections attempts on accounts that are currently paid.
Clients have provided positive feedback on the convenience of being able to view loan balances and make payments any time via phone or online. And in just a short time, the company has seen an increase in on-time payments that directly coincides with text payment reminders going out.
The Value of a Strong Partnership
“Both companies have been very responsive to our needs and not just from answering questions and training, but in terms of the products themselves… exceptional customer service is by far one of the most significant benefits of working with the two companies.” Jay Anderson
With both defi SOLUTIONS and REPAY bringing deep auto-finance expertise and leadership teams committed to the highest customer service standards, Arivo got the exact tools it needed to seamlessly launch loan payments, automation, acceptance, monitoring and reconciliation to better service its clients.
Founded in 2006, REPAY (Realtime Electronic Payments) offers a comprehensive line of solutions that include credit and debit card processing, ACH processing, and electronic bill payment services. REPAY currently processes for 4000+ MIDs and more than 10,000 locations in all 50 U.S. states with an annual transaction volume of $4+ billion. REPAY is one of the fastest growing companies in the United States for the seventh consecutive year, ranked #1495 on the 2017 Inc. 5000 List.
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